Receptionist

Role: Receptionist

Location: St Matthias Academy, Abbot Alphege, Bath

Start Date: ASAP

Hours: 30 hours per week

Salary: Grade 3, Scale point range 5-7 , £13.26 - £13.69 per hour, full time equivalent £25,583 - £26,403 actual annual salary £17,821 - £18,393

About Us:

St Matthias Academy is a special school that serves students with Social, Emotional and Mental Health (SEMH) difficulties. At St. Matthias Academy, we are dedicated to providing a nurturing and inspiring environment where every student is given the tools and support they need to thrive. As a unique trio of alternative provisions, we proudly serve the young people of Bristol and Bath, offering a safe space for those who face significant challenges in their educational journey.

The Role:

We are looking for a warm, and efficient School Receptionist to manage our front office. As the first point of contact for students, parents, staff, and visitors, you will play a vital role in creating a welcoming and secure school environment. You will handle daily office tasks, manage attendance records, and assist with the teams needs while ensuring school safety protocols are strictly followed.

What you’ll be doing:

Front Office Management 

• Greeting:  welcoming parents, students, and visitors with a helpful and positive attitude.
• Student Support: Assist students who come to the office (e.g., late arrivals, early dismissals, calling home, or administering First Aid) 

Safety & Security

• Visitor Vetting: Strictly enforce security procedures by verifying visitor IDs, issuing visitor badges, and maintaining the visitor sign in system
• Monitoring: Monitor the main entrance via security cameras and control buzz-in entry systems.
• Emergency Protocols: Assist administration during fire drills, lockdowns, and other emergency situations.

Communication & Attendance

• Phone Systems: Answer a high volume of calls, answer questions regarding school events/schedules, and route calls to appropriate staff or voicemail.
• Attendance: Assist in tracking daily student attendance, entering data into the MIS system, and calling parents to verify absences.

Administrative Duties

• Record Keeping: Maintain confidential student files and records in compliance with school policy.
• Correspondence: Distribute mail, packages, and internal memos to teachers and staff.
• First Aid Support: Provide minor support to the First Aid requirements (e.g., handing out ice packs) 

About you:

• You take pride in your work and pay attention to detail.
• You’re a team player with a positive attitude.
• You follow health & safety guidance and respect confidentiality.
• You are able to meet deadlines and manage your time effectively 

What we offer:

• A supportive and welcoming school environment.
• Training and development opportunities.
• Employee Assistance Programme
• Cycle to work scheme